payment options are available for long-term plans, as agreed upon
with Fitness Shadow at time agreement with discounts applied.
Fitness Shadow will NOT refund any payments made after training
Personal training plans can not be transferred to another
In order to cancel or reschedule an appointment, you must contact
Fitness Shadow AT LEAST 24 hours in advance of the scheduled
appointment or you will be charged for that session. (NOTE: Any
exception to this policy will be made at the discretion of the
trainer.) Similarly, if Fitness Shadow does not contact you at least
24 hours in advance to cancel or reschedule an appointment, you will
receive a complimentary half hour session, plus a make up session
for the one cancelled.
Cancelled sessions need to be made up by the end of each paid month.
For instance, you cancel your session 24 hours in advance for the
following day. That session can be rescheduled, but must be made up
that same month. If
extenuating circumstances exist, missed sessions may be
approved to be "Banked" for use at a later date with no added fees
but only at Fitness Shadows discretion.
All clients and Fitness Shadow are encouraged to be prompt. If a
client is not on time for the scheduled appointment, their time will
be deducted from the session at the full session price; conversely,
if Fitness Shadow starts your session late, the amount of time will
be added for an extended session.
**NOTE -Please be advised that Fitness Shadow will wait 15
minutes for a scheduled client, after which time the session is
subject to cancellation, and client will be charged for a full
INDIVIDUAL OR GROUP SESSIONS
Clients cannot bring other individuals with them during their
session. Instead, they can take advantage of our Small Group
Personal Training (for two to three people). Personal training can
be done in groups, but the people in the group must have similar
goals. When Small Group Personal Training is requested, the group
must choose a leader with whom the trainer will coordinate session
member of the group does not show without a minimum of 24 hours
notice to Fitness Shadow, the session will be considered paid for
without a makeup session. If it is a prepaid session, the missing
individual will not be able to make up that session unless they pay
the difference for one full individual session.
These policies and procedures have been put into place to protect
Clients, as well as Fitness Shadow from missed sessions, wasted time
and lost fitness time or revenues.